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JYS Consultants-PosiPower Concepts. Inc.![]()
Welcome! JYS Consultants-PosiPower Concepts, Inc."Where all elements of training begin with self"
WELCOME TO: JYS CONSULTANTS-POSIPOWER CONCEPTS, INC.
"Where all elements of training begin with self."
Our menu is in the upper right corner
PosiPower course listing for leadership, Community Action DHS staff and Head Start are on the PosiPower Workshop page.
#1 Our Customers Deserve the BEST is our most requested PosiPower
Workshop.
Are you giving your customers the best of YOU? How about your staff? Sometimes we have to stop what we are doing and answer this question because Our Customers Deserve the BEST.
Thousands of Community Action, Department of Human and Children Service Agencies, and Head Start participants throughout Ohio, Michigan, Florida, Kentucky, Iowa, Illinois, West Virginia, Mississippi, Virginia and Indiana etc... have requested our customer service training.
Our company's strategy is to help participants identify and meet the expectations of their target customers. Participants learn that business and agency goals are met when service is improved.
Through group discussions we identify customer needs and the significance of superior service.
We affirm that it is essential to always improve our service. Participants learn how to project a positive regard for all of their customers.
Participants will develop skills that enable them to find the right answers for customer complaints. In addition, they learn how to serve culturally diverse populations.
Do you know what customers complain about the most?
The number #1 customer complaint is unreturned phone calls. The goals and objectives of Our Customers Deserve the BEST are to:
Maintain a positive self-image when serving others. Our objectives are to:
We affirm that it is essential to always improve our service. Participants learn how to project a positive regard for all of their customers.
Participants will develop skills that enable them to find the right answers for customer complaints. In addition, they learn how to serve culturally diverse populations.
Do you know what customers complain about the most?
The number #1 customer complaint is unreturned phone calls. The goals and objectives of Our Customers Deserve the BEST are to:
Maintain a positive self-image when serving others. Our objectives are to:
- Improve customer service to attain positive results
- Let your customers hear you smiling through the phone
- Learn defusing techniques for "vulnerable" and difficult customers
- Gain knowledge to better serve culturally diverse populations
- Practice proper telephone & interviewing technique
- Learn that agency goals are met when customer service is improved
- Resolve five major customer complaints with 10 PosiPower tips
Our PosiPower Head Start Workshops are in high demand, and PreService Training is our busiest time. We do our very best to meet demand. Our most requested training for Head Start is Working in Teams - Teachers, Bus Drivers, Managers, Etc...
Head Start is constantly transforming the way it operates in order to meet increasingly higher standards. Learning best practice for ERSEA is essential for Early Head Start/Head Start programs.
It is important that staff remain diligent, focused, and committed to outstanding best practice.
ERSEA has 5 components: eligibility, recruitment, selection, enrollment and attendance.
Each component is vital in how to make determination to ensure that diverse and needy families, and their children know about Head Start, and are coming to Head Start and thriving in the program.
Early Head Start can plan for the enrollment of infants before they are even born. When the child is 3-5 years old, Head Start will prepare the child for kindergarten and a successful academic future.
EHS/HS programs must continue to be innovative, strategic, adaptive, and responsive to the needs of low-income children and families in their community.
It is important that staff remain diligent, focused, and committed to outstanding best practice.
ERSEA has 5 components: eligibility, recruitment, selection, enrollment and attendance.
Each component is vital in how to make determination to ensure that diverse and needy families, and their children know about Head Start, and are coming to Head Start and thriving in the program.
Early Head Start can plan for the enrollment of infants before they are even born. When the child is 3-5 years old, Head Start will prepare the child for kindergarten and a successful academic future.
EHS/HS programs must continue to be innovative, strategic, adaptive, and responsive to the needs of low-income children and families in their community.
Do you know what customers complain about the most?
The number #1 customer complaint is unreturned phone calls.
The number #1 customer complaint is unreturned phone calls.
PosiPower training sessions are customized for your team and are thorough in the following core training areas: Customer Service Training, Conflict Management Training, Team-Building, Stress Management, Racial Sensitivity and Diversity Training.
Our courses are designed to meet the needs of diverse clients.
We serve a variety of public, private organizations, and companies throughout the United States and abroad.
We have webinars that are specifically designed for directors, administrators, social workers, staff, and foster and adoptive parents.
Note: Since the pandemic , and to accommodate hard hit customers, we reduced our fee by up to $1000.00. Our minimum daily rate for up to two (2) PosiPower Webinars and same day service is only $1500.00 for Head Start with 30-40 participants. This is our minimum daily rate for this listing. Other listings are discounted as well and affordable.
We also offer face-to-face training at an affordable rate.
It is always our pleasure to be of service.
Thank YOU!
We use lecture, large discussions, and group exercises to help integrate the training. Our courses are customized for each setting.
