Agencies, Corporations and Small businesses
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Click on photo - Manage Your Time & Stress - Community Action Kentucky

POSIPOWER STAFF WORKSHOPS   We have another site linked to this one for our Community Action and Head Start customers. It is www.posipowerworks.com 

1. PosiPower Your Way to a Professional IMAGE 

2. Manage Your Time & Stress  - Click on photo for a glimpse of the session with Community Action Kentucky on June 8, 2016 

3. Change Can Be GREAT

4. Balance Work & Family & Be Positive in Both

5. Let's All Just Get Along

6. Case Management Training  

8. Our Customers Deserve the Best  (MOST REQUESTED)

9. Disarm Hardcore Customers-Positive Techniques 

10. Poverty Matters, NOW: Learn Strategies to Help  

11. Diversity in The Workplace in The 21st Century

12. It's NOT a Chit-Chat -Interviewing skills 

13. PosiPower Ways to Serve Diverse "Baby Boomer" and Elderly Customers  

14. 25 Ways to a Healthy Life-Style

15. YOU Wore That to Work?

16. Interviewing Telephone Customers Effectively  

17. Hello, May I Help You?

18. Working In Teams - Employee Training

19. PosiPower Writing, Speaking, and Grammar Skills  

20. Don't Bust Your Budget

21. I Really Do Need This Job ...Coping Skills 

22. Positive Action Equals Positive Results 

23. What I Really Meant to Say Was...

24. Women And Money  

25. Managing Difficult People Effectively

26. Manage Organizational Change & Stressful Situations

POSIPOWER STAFF WORKSHOP SUMMARIES

 

 1. PosiPower Your Way to a Professional IMAGE - NEW

Yes, it matters what your boss, coworkers and customers think about you. People are constantly observing and assessing your behavior.  This is how judgment about character, competence, and even your commitment is determined. A professional image is not fake or phony. It is the best of YOU. Building a professional image takes practice and a mindset and then it becomes natural. In this course, you will learn how to present yourself in a manner that facilitates professional interactions, because you will learn how to model respect and leadership qualities.  

  • Maintain a professional and personal positive image  
  • Speak in a way that demonstrates respect, personal accountability, fairness, and integrity
  • Dress for success – It matters how you look
  • Learn 25 tips to PosiPower Your Way to a Professional IMAGE 

   

2.  Manage Your Time & Stress - Click on photo for a glimse of the session with Community Action Kentucky on June 8, 2016 

This course is a timely one because we are living in stressful times. It is essential to our mental and physical health to learn positive ways to manage workplace stress. It is also important to learn how to manage our time by becoming better organized. This course will primarily focus on workplace stress.  Issues to be addressed during this workshop are:

 

  • What's negative & positive about stress?
  • Learning ways to use and manage your life
  • How to let go of destructive worrying, bad habits, and people
  • 25 Things to do to manage your time better
  • 10 Ways to get rid of negative stressors   

 

3. Change Can Be GREAT  

Change is constant and no two days are ever the same. By understanding the process of change, participants learn how to become receptive to change because of there are many positive opportunities afforded through change. The goal of this workshop is to help participants cope with their ever-changing workplaces and lives. The following elements facilitate the process to:

  • Maintaining a positive attitude 
  • Understanding that change is constant 
  • Learning theoretical explanations about the process of change
  • Learn how to look at organizations that thrive on the speed of change
  • Mastering negative responses to change
  • Resisting the tendency to worry, procrastinate, and burnout
  • Making a commitment to change, a process which will benefit you personally and professionally
  • 13 PosiPower Tips to Managing Change

4. Balance Work & Family & Be Positive in Both 

The objective of this workshop is to teach individuals the importance of maintaining a balance between work and family.  Participants learn that people who have positive interpersonal relationships with a variety of people are generally the PosiPeople in their workplaces. Companies and agencies that offer benefits such as on-site daycare, flextime, and extended leaves, substantially reduce the stress of an employee trying to balance work and family.  Companies and employees working together find that the benefits are mutually satisfying. In this workshop, you will discover:

  • Why having a positive attitude is key
  • How to have the best of both worlds
  • Ways in which work and home life can be more satisfying
  • Why PosiParents have PosiKids
  • How to become a super asset and not a liability to your company
  • 15 PosiPower Ways to Balance Work & Family

5. Let's All Just Get Along                            

It's great when everyone gets along. Conflicts that are generally seen as negative can actually be the cause of positive changes in an organization. When conflicts are managed and proactively addressed they can strengthen the fiber of a company. Participants learn how to manage difficult situations in a positive manner. They develop the skills to improve personal and professional relationships through conflict resolution techniques that ease tension and diminish stress.  Participants understand how constructively managed conflicts can improve relationships and inspire positive change. Key segments in this workshop include learning:

  • How a positive attitude will minimize negative conflicts
  • That conflicts or disagreements are generational due to age differences
  • How to improve interpersonal relationships
  • When conflicts are good
  • Why conflicts and change work hand in hand
  • 10 PosiPower Ways to aid co-workers & clients in getting along
 
6. Case Management Training  NEW
 
 
 This course is designed to meet the needs of a diverse population with special and complicated needs. Case managers and social workers will learn strategies that will aide them in providing optimum service to individuals and families with children. Case managers will learn how to help their clients prepare for a future that is uncertain by helping them to engage critical thinking skills necessary for short and long-term objectives. Our goals and objectives are to:
 
  • Teach case managers the importance of feeling and building positive interactions
  • Help case managers and social workers help distressed customers find training and educational opportunities
  • Teach critical thinking skills which are tools that case managers can cultivate in themselves, and pass along to their clients
  • Teach 20 PosiPower strategies that will help case managers and their clients set short and long-term goals
 
 7. Our Customers Deserve the BEST - Most requested Workshop  

Did you know that the #1 customer complaint is unreturned phone calls. Thousands of participants throughout Ohio, Michigan, Florida, Kentucky, Iowa, Illinois, West Virginia, and Indiana have had our most requested PosiPower Workshop. Our strategy is to help participants identify and meet the expectations of their target customers. Business and agency goals are met when service is improved. Through group discussions, we identify customer needs and the significance of superior service.  We affirm that it is essential to always improve our technique.

Participants learn how to project a positive regard for all of their customers.  Participants develop skills that enable them to find the right answer for customer complaints. In addition, they learn how to serve culturally diverse populations. Lecture, discussions, and group exercises help integrate the training.  This course is customized for each setting. Our objectives are to:

 

  •      Maintain a positive self-image when serving others
  •       Improve customer service to attain positive results
  •      Let your customers hear you smiling through the phone
  •      Learn defusing techniques for "vulnerable" and difficult customers
  •      Gain knowledge to better serve culturally diverse populations
  •      Practice proper telephone & interviewing techniques
  •      Agency goals are met when customer service is improved
  •       Resolve five major customer complaints with 10 PosiPower tips 
  

8.  Disarm Hardcore Customers With Positive Techniques

The objective of this workshop Disarm Hardcore Customers With Positive Techniques is to create relevant change in the lives of hardcore customers by delivering positive customer service to them. PosiPeople in the workplace help create a more energized, cooperative, and cohesive work environment. They maintain their own "wellness" while helping others, especially difficult customers. Customer service techniques in this course will focus on difficult and challenging customer interactions.  Participants learn how to disarm and deescalate hardcore customers with positive techniques that work.  Main topics include:

  • Customer Service Techniques revisited
  • Who are "hardcore" customers and why
  • Don't be led astray by negative attitudes
  • Learn to model the behavior you want
  • Remembering: most customers are receptive to PosiPeople
  • 20 PosiPower tips to keeping a cool head

9.   Poverty Matters, NOW: Learn Strategies to Help  NEW!!!!

 Poverty hurts mentally and physically and it’s spreading like a contagion. Over the past decade, the poor have gotten poorer and hard working middle-class families are struggling to make ends meet. There is a pandemic of opiate and heroin usage and alcoholism. Parents are stressed-out, depressed, and too many are giving up on themselves and their children. Department of human services and Community Action workers and their customers are having a difficult time smiling and searching for positives and strategies for a better tomorrow. It is overwhelming these circumstances and government aid and resources are unstable. But, we who serve others are here to help them, and we can, and we will with the right attitude. How do we help save them, motivate them, our own family members, or even ourselves from falling into a trap of despair? What we do now matters significantly to the people we serve. So what are we going to do? How are we going to address poverty in a practical way? In this PosiPower course, participants serving low income adults and families will learn the following: 

 

  • A positive mindset is essential to overcoming obstacles
  • What are troubling signs to look for when serving families
  • What resources are available to improve families  
  • What is free and accessible to everyone
  • 25 PosiPower Tips to Meeting the Needs of At-Risk Customers

 

10.  Diversity in the Workplace in the 21st Century            

The 21st Century workplace and our clients have become increasingly diverse and older. In this course, participants learn the dangers of ethnocentrism when working with diverse populations. Participants discover that individuals who feel good about themselves are more receptive to people who are "different". Participants share or rediscover elements of their own heritage. This course is designed to actively involve and stimulate a diverse group of individuals whose gender, socio-economic class, physical ability, heritage, intelligence, lifestyle, age, race, sexual orientation, religion, and ethnicity may represent either very different or very similar perspectives. Participants also learn and discuss the effects of prejudice and discrimination in the workplace. The main points of discussion include: 

  • Diversity in the workplace is a positive concept
  • Respect, patience, tolerance, and understanding are essential in the workplace
  • How each of us is culturally unique
  • The effects of prejudice and discrimination
  • 10 PosiPower Reasons to celebrate diversity in the workplace

11. It's NOT a Chit-Chat -Interviewing Customers for Effectiveness                     

In order to become an effective interviewer, participants first learn how not to allow the interview to become a chit-chat. This course will help participants gather information that will better serve all customers. Employees who feel good about themselves and their contribution to their workplaces make the best interviewers. They are more likely to take the time and make the effort to ensure that their job is not just done correctly, but exceptionally. This course on interviewing is dedicated to creating this type of employee. That is why the the session will begin with a self-esteem component. The following topics are highlights:

  • How to properly interview        
  • Build and enhance interpersonal skills
  • The difference between acceptable chit-chat and sabotaging chit-chat
  • Promoting excellence and increasing productivity by getting correct responses
  • Improving employee retention and customer satisfaction
  • PosiPower Ways to interview and not chit-chat
 
12.  PosiPower Ways to Serve Diverse “Baby Boomers“ and Elderly Customers   
    
You will probably need to look no further than your own face in the mirror or perhaps your parent’s face to find a “baby-boomer.”  “Baby-boomers” are all around us, and we have a lot to say, and for the most part we have some power over our lives.  This course will begin with us “baby-boomers” our needs and concerns.  But, there is a growing population that is becoming elderly, and there is an effort to put some safe guards in place, because economic, social and health instability in the later stages of life is an increasing concern of public and private service agencies.  In this course, service providers will learn best practice in customer service, and how to become aware of diversity that may be spiritual, cultural, and ethnic when working with “baby-boomers” and elderly customers.  Topical highlight are:  
  
  • Why be positive about aging 
  • What do “Baby-boomers” want and demand today
  • The elder customers - an aging population at-risk and how we can best serve them
  • Diversity is spiritual, cultural, ethnic and enduring 
  • Aging customer rights to dignity, self-determination and respect
  • 12 PosiPower Tips – Best customer service practice for “Baby-boomer” customers
  • 12 PosiPower Tips – Best customer service practice for elderly customers

13.  25 Ways to a Healthy Life-Style  

Workplaces around the country are learning that employee health has significant impact on customer service and the bottom line. Some workplaces are rewarding employees who commit to becoming fit.  Other workplaces demonstrate their seriousness by having a gym on-site for employees to utilize. This course is designed to challenge participants to change their way of thinking about their mental and physical health because we are essentially what we think about, eat, and drink.  Participants learn the importance of being well rested. They learn the benefits of a healthy life-style, which includes exercising on a regular basis. Participants also learn that thinking positively will help them physically and mentally. Some key components are:

  • Why care about YOU first?
  • Breaking destructive habits: eating, drinking, smoking, and cursing
  • Making a commitment to getting physically and mentally fit
  • 25 Ways to a healthy life-style, a list of tips.

 

14.  YOU Wore That to Work...Professional Image Training  

This training is designed to build a more productive and cohesive workplace as well as improve the public's perception of your agency. Participants receive training tips on how to dress and communicate professionally. Participants discover the importance of maintaining a professional and positive self-image when involved in professional interactions. Another important principle in the curriculum is that the best way to lead is by setting a good example. While demonstrating good work habits, great customer service, and a professional personal appearance, participants of all generation will positively represent the agency. Our goals and objective in this course are to:

  • Promote a more professional organizational image
  • Improve attitudes and job performance - a sloppy dress represents a sloppy attitude
  • Promote a culture of professional conduct
  • Build and enhance a positive self-image through self-awareness exercises
  • Establish the importance of walking the talk
  • Provide 10 Professional Image-Building Tips
 
15.  Interviewing Telephone Customers Effectively -  ( DESIGNED for Call-Centers)
   
Interviewing aggressive, talkative, indecisive, and vulnerable customers over the phone can be tricky, but with proper techniques participants will learn ways to gather the appropriate information they will need from customers.  Unless you’re on some new gadget, you can’t see the customer and they can’t see you.  As a result, nonverbal communication normally associated with face-to-face contact is severely restricted.  However, interviewing customers over the phone can reduce unnecessary “chit-chat”, and they won’t see you rolling your eyes, which will cause the interview to go downhill. In this course, participants will learn how to effectively interview vulnerable customers over the phone.  The following are some of the most important components of the course: 
  •   The importance of a projecting a positive attitude over the phone
  •   Learn ways to build rapport with customer callers
  •   Promote excellence and increase productivity by getting accurate responses 
  •   Improve customer satisfaction and decrease caller complaints
  •   Learn how to improve telephone listening skills                  
  •   Learn the importance of tone and speaking style
  •   Learn what to say when a caller is upset, emotional, or confused
  •   Learn how to handle chit-chat callers and language barriers
  •   Learn the difference between acceptable ‘chit-chat’ and sabotaging ‘chit-chat’
  •   12 PosiPower Ways to Interview Customers Effectively

 

16. Hello, May I Help You? - Telephone Etiquette Skills 

Participants discover the importance of maintaining a professional and positive self-image while demonstrating exceptional interpersonal interactions over the telephone. They receive tips on how to enhance and project a professional and courteous image to all callers. Another important principle is that a positive attitude is reflected by the tone of the employee's voice as well as by varying their speaking style. Participants learn effective ways to cope with disruptive phone calls and voice-mail.  Through several exercises, they learn how to quickly identify what a caller needs, how to gracefully place a caller on hold, and how to tactfully transfer calls. JYS Consultants utilizes a practical approach that may include discussions, videos, group activities, self-awareness exercises, and role-playing. The following topics will be discussed:

  • Enhancing communication between internal & external customer callers
  • Projecting a positive image over the phone
  • Professionally handled calls promote excellence and increases productivity
  • Ways to build rapport with callers
  • Ways to improve listening skills
  • Ways to assess your tone and vary your style
  • What to say when a caller is upset, emotional, or confused
  • Ways to deal with chit-chat callers and those with language barriers
  • Ways to stop playing tag
  • 12 PosiPower Ways to improve telephone skills.

 

17. Working In Teams          

This training is designed specifically for staff members. Participants learn how to become better team-players in the workplace. They learn five (5) coaching styles and which ones they prefer or resist. Participants/players learn more productive ways to cope with workplace conflicts that may hinder the team from reaching its goals. Through self-awareness exercises, participants also learn how to solve problems by clarifying real issues and roadblocks. They learn how and when to take initiative.  In this course, participants will learn the following:

  • A positive attitude is best for the whole team
  • Five (5) Coaching Styles
  • How to take initiative and still work within the team
  • Ways to promote excellence and increase productivity
  • Skills that will help resolve interpersonal problems and their causes
  • To resolve or eliminate credibility problems by clarifying real issues and roadblocks that may hinder the team

 

18.  PosiPower Writing, Speaking, and Grammar Skills   (Unique Course - Very popular)       

Employees are so caught up in texting and emailing that they are forgetting the basics. What is the difference between assure, ensure, and insure? Do they know when to use then and than, or their, there, and they're?  In this popular course, participants learn why possessing a positive attitude and effective communication skills that include learning to write well and using proper grammar, is what will take them far in life. Participants in this course will become aware of verbal and nonverbal cues that may communicate their level of interest or disinterest in what is being communicated. As with other PosiPower Workshops, participants learn that if they are comfortable with themselves and their own speaking and writing skills, then they are able to concentrate more fully on what is being said to them. This is a refresher on the basics such as: subject and verb agreement, nouns and pronouns. Participants learn how to construct a note, letter, or report, and where to place commas and other punctuation marks...plus a lot more, including the following:  

  • How a positive self-image will improve writing, speaking and grammar skills
  • How to decrease common grammatical mistakes
  • Learn basic punctuation
  • How to Use correct words and what to capitalize
  • Practice, Practice, Practice and how to be concise
  • Learn 10 PosiPower tips to writing well
  • Learn 10 PosiPower tips to speaking well

 

19. Don't Bust Your Budget...Economic Strategies in Difficult Times   

In these days of economic contraction, staff members in social service agencies often feel at a loss as to what can be done to address budget crunches both for themselves and the families they work with. This workshop offers tips and strategies for making the budget an effective tool of goal setting. Participants will examine how budgeting--or lack of it--affects everything from attitudes and behaviors in raising children to the way work gets done.  In this course we will discuss:

  • What is going on with our economy and our customers?
  • Why a positive attitude will make you feel prosperous?
  • Where to shop for good used household items?
  • How to shop for homes, cars, clothing and groceries, etc.?
  • 15 Tips to Manage Your Budget

 

20.   I Really Do Need This Job.....Learn Coping Skills                        

Workers are sometimes "out of sorts" about the direction their careers in social services should take.  As they attempt to figure out that direction, the demands of their jobs are forever present.  Participants learn special coping skills for the times when their jobs overwhelm them. Here are some examples:

  • Positive thinking techniques that work
  • Taking "time out without clocking out"
  • Deep breathing exercises
  • 10 PosiPower Visualization techniques
  • Do what you need to do so you can do what you love - Goal-setting skills
  • 12 PosiPower Coping Skills

 

21.  Positive Action = Positive Results      

The objective of this workshop is to create relevant change in the lives of participants by teaching positive thinking concepts. Participants learn how to change negative attitudes into positive ones that will increase productivity. PosiPeople create a more energized, cooperative, and cohesive work environment. These individuals uniquely enhance our communities as well. Customer service techniques are also a part of this training because it is essential for individuals to maintain their own "wellness" while helping others. Most importantly, participants learn how POSITIVE ACTION by YOU EQUALS POSITIVE RESULTS FOR CUSTOMERS every time. Participants will learn:            

  • 10 ways to feel positive everyday
  • How to let go of self-destructive habits
  • How to set personal and professional goals
  • 10 positive ways to resolve 5 customer concerns
 
22. What I Really Meant To Say Was…” Effective Communication Skills  

Learning to say what you mean is just as important as doing what you say.  All too often conflicts are caused when statements are misunderstood. Whether through discussions in the workplace, speaking at the podium, writing a letter or email, it is important to be comfortable and confident in your ability to communicate effectively what you really mean to say. In this course, participants can expect to learn the importance of a positive self-image along with effective communication skills. We will discuss the following components of good communication:
  • The importance of a positive self-image
  • The do’s and don’t of verbal and nonverbal communication
  • Five (5) communication
  • Why the levy break down 
  • The cost of levy breaks
  • 5 PosiPower Tips to Repair the Levy
  • Dressing Well & Presenting Well Tips
  • 10 PosiPower Tips to Writing Well
  • 10 PosiPower Tips to Speaking Well 
  • 15 PosiPower Tips For Better Communication 

 

23. Women and Money-Chart Way Past Financial Stress

Women wear all kinds of hats from CEO, business owner, director, supervisor and social worker to daughter, wife, best-friend, and mom. Despite their achievements, women and their children are more likely than men to struggle financially.  In fact, whether ever married or childless, elderly women are often poor. In fields such as social work where women are a dominant population, wages tend to be lower. If money is the primary stress facing Americans as one national study indicates, women are particularly vulnerable. From budgeting to debt management, from raising children to dressing for success, the financial challenges facing women are often more stress-inducing than those with a change of attitude and careful planning, women take charge of their money and maximize their potential. Armed with knowledge which addresses financial stresses in their own lives, participants in this class are empowered to assist their customers and clients to overcome some of the stresses in their day-to-day activities.  During this course, we intend to achieve the following objectives to discover: 
       
  • Why a positive attitude is ideal for better financial management
  • Why determined budgeting works every time
  • Why a careful management of finances helps reduce stress
  • What women should know about saving and investing wisely
  • What perils women should avoid when planning for their financial futures

 

24.  Managing Difficult People Effectively….Learn How to Avoid Arguing Over Stupid Stuff

Disagreements among people in relationships, groups and organizations are normal.  Unfortunately, some people are more difficult to deal with. This increases the possibility of a conflict and ultimately impacts relationships and performance. When conflicts are managed and proactively addressed they can strengthen the fiber of a company. In this workshop participants will learn how to manage difficult situation in a more positive manner. They will develop the skills to improve personal and professional relationships through positive conflict resolution techniques that ease tension and diminish stress. Participants will also understand how constructively manage conflicts can improve relationships and inspire positive change. In this course, participants will learn: 
  • How a positive attitude will minimize negative conflicts
  • To discuss if it is a conflict or a disagreement
  • How to improve interpersonal relationships
  • Learn how conflicts are good for positive change
  • Why conflicts and change work hand in hand
  • 10 PosiPower Ways to Avoid Arguing Over Stupid Stuff.
  • 12 PosiPower Ways to Aid Co-workers & Clients in Getting Along

 

25. Manage Organizational Change and Stressful Situations

There is bound to be tension and feelings of STRESS as we adjust to organizational changes in the workplace. But, change is a constant and there are positive aspects to stress as well. By understanding the process of organizational change, participants learn how to become receptive to changes in the workplace, because many positive opportunities are afforded through the ability to manage change. They learn how to eliminate the tendency to worry, procrastinate, "stress-out," and burnout, while improving their time management skills.  They also gather tips for improving their professional and personal lives. The goal of this workshop is to help participants manage stress in ever changing workplaces and in their personal lives as well.





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